Please attach the file in your next reply. The best way to clear those out and to get back to a CLEAN version of MBAM Free is carefully follow ALL the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build. In this second step, we will install Malwarebytes to scan and remove any infections, adware, or potentially unwanted programs that may be present on your computer. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. The computer seems to be running an EXPIRED Trial version of MBAM and some of the Trial/Premium settings appear to have been retained. STEP 2: Use Malwarebytes Anti-Malware to remove malware and unwanted programs. You will be presented with a page stating, ' Get Started!'Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: Endpoint Detection & Response for Servers
